Refund Policy

Last Updated: July 31, 2026

At RSF Packaging, we take pride in delivering high-quality custom packaging solutions designed specifically for your brand. Our team carefully reviews each order, artwork, and specification before production to ensure the final product meets your requirements.

Because our packaging products are customized according to customer specifications, our refund policy is designed to provide a fair solution while considering the custom manufacturing process.

Custom Product Refund Policy

Most RSF Packaging products are custom-made, including:

• Custom printed boxes
• Branded packaging
• Custom sizes and shapes
• Special finishes and designs

Due to the personalized nature of these products, we cannot provide refunds for:

• Change of mind after production begins
• Incorrect artwork or design approved by the customer
• Wrong measurements or specifications provided by the customer
• Changes requested after production approval
• Products that match the approved order details

Eligible Refund Cases

A refund or replacement may be considered in the following situations:

Manufacturing Defects

If your order contains a verified manufacturing defect caused by RSF Packaging, we will review the issue and provide an appropriate solution.

Incorrect Product Delivered

If you receive a product that is different from your approved order specifications, please contact us so we can investigate and resolve the issue.

Damaged During Delivery

If your packaging arrives damaged due to shipping or handling, please notify us within 7 days of delivery and provide:

• Order number
• Photos of the damaged products
• Packaging condition photos
• Delivery details

Our team will review your claim and provide the best possible resolution.

Refund Request Timeframe

Refund requests must be submitted within:

7 days from the date of delivery

Requests submitted after this period may not qualify for a refund or replacement.

Refund Processing

Once a refund request is approved:

• Refunds will be processed within 5–10 business days
• Refunds will be issued to the original payment method whenever possible
• Bank or payment provider processing times may vary

Replacement Option

In some cases, RSF Packaging may offer a replacement instead of a refund, especially for:

• Manufacturing defects
• Printing errors caused by production
• Incorrect products supplied by our team

Replacement decisions depend on the nature and severity of the issue.

Order Cancellation Policy

Orders can only be cancelled before production begins.

Once artwork approval is completed and manufacturing has started, cancellation requests cannot be accepted because materials and production resources have already been allocated.

Restocking Fees

RSF Packaging does not charge any restocking fees for approved refunds.

How to Request a Refund

To request a refund or report an issue, please contact our support team with:

• Your order number
• Customer name
• Product details
• Reason for the request
• Supporting photos or documents

Our team will review your request and respond as quickly as possible.

Contact Us

We appreciate your trust in RSF Packaging and remain committed to providing reliable, high-quality custom packaging solutions.