At RSF Packaging, we are committed to providing high-quality custom packaging solutions and ensuring our customers receive products that meet their approved specifications. Because most of our products are custom manufactured according to customer requirements, our return and refund policy is designed to protect both our customers and our production process.
Custom Packaging Orders
Most RSF Packaging products are made specifically for your business, including custom printed boxes, branded packaging, and products created according to your selected size, material, artwork, printing, and finishing requirements.
Due to the customized nature of these products, we cannot accept returns or exchanges for:
- Change of mind after production has started
- Incorrect artwork, spelling mistakes, or design errors approved by the customer
- Changes in size, color, style, or quantity after production approval
- Products that were manufactured according to the approved order details
Returns Eligibility
Returns may be accepted in the following situations:
- The wrong product was delivered compared to the approved order
- Products have a verified manufacturing defect
- Products were damaged during shipping
- The order contains a significant production error caused by RSF Packaging
7-day window All return requests must be submitted within 7 days of delivery. Requests received after this period may not qualify for replacement, refund, or resolution.
Product Condition Requirements
To qualify for a return review:
- Products must remain unused
- Products must be in the original delivered condition
- Customers must provide clear photos or videos showing the issue
- The order number and delivery details must be included with the request
Products damaged after delivery due to improper handling, storage, or use are not eligible for return.
Return Shipping Policy
For approved returns caused by an error from RSF Packaging, we will arrange the return process and cover applicable return shipping costs.
For any other approved return requests, the customer may be responsible for return shipping charges.
Refund Policy
If a return claim is approved, RSF Packaging may provide:
- Replacement products
- Store credit
- Refund to the original payment method
Refund decisions are based on the nature of the issue and inspection results.
Processing time Approved refunds will be processed within 5–10 business days after approval. Please note that bank or payment provider processing times may vary.
Damaged or Incorrect Orders
If your order arrives damaged or contains incorrect items:
- Contact RSF Packaging within 7 days of delivery.
- Provide your order number and images/videos of the issue.
- Our team will review the claim and provide the appropriate solution.
We will work quickly to resolve verified production or delivery-related issues.
Order Cancellation Policy
Orders may only be cancelled before production begins.
Once artwork approval is completed and manufacturing has started, cancellations cannot be accepted because materials, printing, and production resources have already been allocated.
Restocking Fees
RSF Packaging does not charge restocking fees for approved returns.
Contact Us
If you have questions about returns, refunds, or your order, please contact our support team:
Thank you for choosing RSF Packaging. We appreciate your business and are committed to delivering quality custom packaging solutions.
