Shipping Policy
Last Updated: August 2026
At RSF Packaging, we specialize in precision-crafted, custom-printed boxes and packaging solutions. Because our products are custom-manufactured to your exact dimensions, style, and branding specifications, our production and shipping workflow differs from off-the-shelf retail goods.
Please review our shipping terms below to understand how your custom orders are handled from proof approval to doorstep delivery.
1. Order Processing & Production Time
- Proof & Dieline Approval: Once you place an order or request a custom quote, our team provides a hands-on review of your artwork and generates a custom dieline. Production begins only after you approve the final digital proof.
- Standard Production Lead Time: Manufacturing typically takes 8–12 business days, depending on order volume, complexity, box style, and finishing requirements (such as foil stamping, lamination, or embossing).
- Sample Orders: Custom sample proofs/orders are typically produced and shipped within 3 business days of artwork confirmation.
2. Shipping Rates & Delivery Estimates
We offer Free Shipping on standard orders across our service regions.
- Delivery Methods: We partner with major, reliable global carriers (such as FedEx, UPS, and DHL) to ensure your custom boxes arrive securely.
- Estimated Transit Times: Once production is complete and your order leaves our facility, transit time typically takes 3–5 business days depending on your delivery location.
- Total Turnaround: From the moment your artwork is approved to the time your boxes reach your door, please allow approximately 10–15 business days.
3. Order Tracking
As soon as your custom packaging batch has passed our strict quality control checks and is handed over to the courier, we will email you a Tracking Number. You can use this link to monitor your shipment's progress in real-time.
4. International Shipping & Customs
RSF Packaging serves clients internationally with physical operations spanning the United States and the United Kingdom:
- US Operations: 810 Richmond Road, Staten Island, NY 10304, USA
- UK Operations: 53 Western Rd, Hove BN3 1JD, United Kingdom
Customs, Duties, and Taxes: For international or cross-border shipments, import duties, taxes, or brokerage fees may apply depending on local customs regulations. These charges (if any) are the responsibility of the recipient.
5. Damaged or Delayed Shipments
- Transit Damage: We use durable, secure packaging materials to protect your boxes during transit. If your shipment arrives visibly damaged or compromised due to mishandling by the courier, please take photos of the packaging and contents immediately and notify us within 48 hours of delivery.
- Delays: While we make every effort to meet our estimated delivery schedules, unforeseen logistical hurdles, weather events, or customs delays can occasionally occur. RSF Packaging is not liable for carrier-caused delays after the shipment has left our manufacturing floor.
6. Contact Us
If you have any questions regarding your shipment status, transit times, or expedited delivery options, our customer support team is available Monday through Sunday from 9:00 AM to 8:00 PM:
- Email: sales@rsfpackaging.com
- USA Office: 810 Richmond Road, Staten Island, NY 10304 USA
- UK Office: 53 Western Rd, Hove BN3 1JD, United Kingdom
